Questions and answers
Where can I order a The Gift Collection Gift voucher?
The Gift Collection Gift voucher can only be ordered online via www.thegiftcollection.be and, if available, the website of the business or their facebook page.
How can I pay?
Our online payment possibilities are VISA, MasterCard, American Express, Bancontact or iDeal.
Does ordering a The Gift Collection Gift voucher involve extra costs?
When ordering a The Gift Collection Gift voucher, you’ll pay a small processing fee depending on the chosen amount of the voucher. This fee includes administration cost, costs to guarantee a safe transaction, VAT, and a possible exchange rate cost. If you have chosen to have your gift voucher delivered by post, extra costs will be charged for the gift wrapping and shipping costs. I would like to order a Gift voucher for professional purposes.
Can I receive an invoice?
When ordering The Gift Collection gift voucher(s), you need to fill in the name and VAT number of your company. After the order is completed, you can download the invoice or access it at all times at “My Gift Vouchers”. No extra costs are charged.
I’m a foreign company within the EU, can I be exempted from VAT?
If you have a valid VAT number, we can reimburse the Belgian VAT. Please pay the full amount upon checkout, and reply to the email with the order confirmation. The amount for the VAT will be refunded to the credit card you paid with.
When can I expect my gift voucher to arrive?
The electronic version of the gift voucher can immediately be downloaded after the payment.
If you’ve selected the option PDF, You will receive the gift voucher via email within 15min. Be sure to check your spam folder! If you’ve made the order directly on The Gift Collection website and have made an account, you can access it at all times through “my gift vouchers” on your dashboard.
If you’ve selected the option to receive it by post, you can expect the gift voucher within 3 workdays on the registered address.
How can I use The Gift Collection gift voucher?
The Gift Collection Gift voucher can be used as (partial) payment in the business mentioned on the voucher. It cannot be exchanged for cash, or for a Gift Collection gift voucher of another business.
Do I have to use the full gift voucher in one transaction?
Yes, the full sum of a gift voucher must be used in one transaction. The remaining amount cannot be exchanged for cash.
How long is a gift voucher valid?
The Gift Collection gift voucher mentions an expiration date. It is valid within 12 months of issue date unless explicitly stated otherwise on the gift voucher and business page. There is no extension possible.
Is The Gift Collection gift voucher personal?
No. The Gift Collection gift vouchers are not linked to a specific name. They can thus be given or passed on to someone else.
Is the value mentioned on the gift voucher?
The gift voucher mentions the value because the beneficiary should know how much can be spent. In case of an arrangement, the value is not mentioned.
What does the code on the gift voucher mean?
This code is meant for the restaurant itself to verify if the voucher is valid or not. You don’t have to do anything with it yourself.
The code on the gift voucher doesn’t work!
Pay attention: Some restaurants use multiple systems for their gift vouchers. Some of these systems do require the customer to fill in the code beforehand, but this is not from The Gift Collection itself. Possibly you have tried to fill in a BonBon code in a different system.
The code on The Gift Collection gift voucher is for the restaurant itself to verify if the voucher is valid or not. You don’t have to use it yourself.
Do I need to make a reservation?
It’s recommended to make a reservation and mention the gift voucher.
Help! I have paid for the gift voucher but haven’t received an email. What do I do?
Don’t panic! Be sure to check your spam folder first and check if your mailbox isn’t full. If you’ve made the order directly on The Gift Collection website, you can access your order at all times through “my gift vouchers” on your dashboard. If you are still experiencing problems, or if something went wrong during the payment, please don’t hesitate to contact us at [email protected].
If you have any questions, you can contact us at all times at [email protected]. We’re here to help!